An AI chat agent that turns website visitors into customers
We design, build and run AI chat agents for your website: they answer questions from your own content, run guided workflows for enquiries, estimates, bookings, orders and support, capture qualified leads, and hand over to your team when a person is needed. One script tag, any website.
Answer, guide and convert — on every page.
- Script tag to install
- 1
- Ready-made workflows
- 16
- Answers, day and night
- 24/7
- Typical time to launch
- 2–3 wks
01 What it is
What is an AI website chat agent?
An AI website chat agent is an assistant that lives on your website. It greets visitors, understands what they type, answers from your pages, documents and catalogue, walks them through guided steps — an enquiry, an estimate, a booking, an order, a return — and passes the conversation to a person whenever it should. Unlike a menu-only chatbot, it understands free text; unlike a generic AI, it sticks to your facts and your rules.
Why businesses choose Exyconn for website chat
- Replies in seconds, around the clock, so no visitor waits for office hours.
- Turns anonymous traffic into qualified leads with the answers your sales team needs.
- Answers from your own website, documents and catalogue — and says so when it does not know.
- Understands and replies in your visitors' languages, including mixed Hinglish.
- Hands over to your team with the full conversation when a person is needed.
- Every chat measured: leads captured, bookings made, questions asked and drop-off by step.
02 What we deliver
What we build with website chat agents
- 01
AI chat agent for your website
A branded chat window on every page that answers visitors in seconds, day and night, in your tone of voice and from your own content.
- 02
Lead capture & qualification
The agent asks the questions your sales team would, scores the answers and sends complete, qualified leads to your inbox or CRM.
- 03
Consultation & appointment booking
Visitors pick a service and a free slot from your real calendar, get a confirmation, and your team gets the brief before the call.
- 04
Product finder & ordering
Shoppers describe what they need, the agent recommends from your catalogue, builds the cart and takes the order or sends a checkout link.
- 05
Customer support & order tracking
Order status, returns, refunds and FAQs answered on the spot; anything else becomes a ticket in your helpdesk with the full chat attached.
- 06
Integrations with your tools
CRM, calendar, helpdesk, order system, email and WhatsApp connected over their APIs, so every conversation lands where your team works.
03 Ready-made workflows
Guided workflows for services and products, ready to switch on
Understand the need and route it
Services enquiry
For agencies, consultancies and service firms: the agent learns what the visitor needs, explains the matching service and hands a complete brief to the right person.
- Asks: service, goals, timeline and budget
- Explains: the matching service in your own words
- Delivers: a qualified lead with contact details to your CRM
A ballpark price in a few questions
Project estimate
Visitors answer a short, guided set of questions about scope and the agent returns an indicative range using your own pricing rules, then offers a call.
- Uses: your rate card and pricing rules, never guesses
- Shows: an indicative range with what drives it
- Follows up: books a call or emails the summary
From question to a booked call
Consultation booking
The agent offers free slots from your calendar, collects what your team needs to prepare and sends confirmations and reminders.
- Connects: Google Calendar, Outlook and Calendly
- Collects: name, email, topic and pre-call questions
- Cuts: no-shows with confirmation and reminder emails
The right product, by conversation
Product finder
Shoppers say what they are looking for in plain words; the agent narrows the catalogue by need, budget and preferences and explains the difference between options.
- Searches: your live catalogue, stock and prices
- Compares: two or three best matches side by side
- Links: straight to the product page or the cart
Browse, build a cart and order in the chat
Catalogue & ordering
Customers browse categories, add items with options and quantities, and place the order or receive a secure checkout link — without leaving the page they are on.
- Handles: variants, quantities and delivery details
- Hands off: payment to your existing checkout
- Sends: the order to your store or order system
Where is my order, answered instantly
Order tracking
With an order number and email, the agent looks up the live status in your order system and explains the next step, so support stops answering the same question.
- Reads: status from Shopify, WooCommerce or your API
- Verifies: the customer before showing order details
- Explains: delays and what happens next
Your return policy, applied consistently
Returns & refunds
The agent checks eligibility against your policy, collects the reason and photos if needed, and raises the return or refund request for your team to approve.
- Checks: return window and product rules
- Collects: reason, photos and pickup details
- Creates: a return request your team approves
Every issue captured properly
Support tickets
When the agent cannot solve something, it gathers the details, creates a ticket in your helpdesk and tells the customer when to expect a reply.
- Connects: Zendesk, Freshdesk, HubSpot or email
- Attaches: the full conversation and page visited
- Prioritises: by topic, urgency and customer type
A person, the moment it matters
Human handoff
Visitors can ask for a person at any point. The agent passes the chat to your team in live chat, email or WhatsApp with the whole context, so nobody repeats themselves.
- Triggers: on request, frustration or high-value leads
- Routes: by topic, language or working hours
- Keeps: the full transcript for the agent who picks it up
04 Works on your website
Install with one script tag, connect the tools you already use
The agent fits into your website and your stack, not the other way round — no rebuild, no migration, no new tool for your team to learn.
- I/01
One script tag, any website
Paste one line before the closing body tag and the chat agent appears. It loads after your page, so it does not hold up your content.
- Loads asynchronously, after your page
- Matches your brand colours, logo and tone
- Shows on every page or only the pages you choose
- I/02
Works with the platform you already use
No rebuild and no plugin lock-in. If your site can take a script tag, it can run the agent.
- WordPress and WooCommerce
- Shopify, Webflow and Wix
- React, Next.js, Vue and plain HTML
- I/03
Leads straight into your CRM
Every qualified lead is created or updated in your CRM with the answers, the page it came from and the campaign that brought the visitor.
- HubSpot, Salesforce, Zoho and Pipedrive
- Exyconn CRM, Google Sheets or email
- UTM source and page captured with each lead
- I/04
Real calendars, real slots
Bookings use the live availability of the right person or team, with time zones handled for the visitor.
- Google Calendar and Microsoft Outlook
- Calendly and Cal.com
- Round-robin across your team
- I/05
Your helpdesk and order system
Order lookups, returns and tickets go through the systems your support team already runs.
- Zendesk, Freshdesk and Intercom
- Shopify, WooCommerce and custom order APIs
- Email for teams without a helpdesk
- I/06
WhatsApp and live-chat handoff
Continue the conversation on WhatsApp or pass it to a person in live chat, with the whole history attached.
- Handoff to your team in live chat or WhatsApp
- Office hours and fallback to email
- Pairs with our WhatsApp chatbot and AI calling bot
05 How it fits together
From your website to your team, in one flow
06 How we work
Live on your website in weeks, not months
A focused launch first, then more workflows as the conversations show what your visitors want.
-
01 · Week 1
Discovery
We review your website, enquiries and support tickets, and agree the workflows, tone and handoff rules that matter most.
-
02 · Week 1-2
Knowledge & workflows
We load your pages, documents and catalogue, configure the guided workflows and design the chat window in your brand.
-
03 · Week 2-3
Integrate & test
We connect your CRM, calendar and helpdesk, then test every journey on a staging copy of your site with your team.
-
04 · Ongoing
Launch & improve
One script tag goes live; we review conversations, close gaps in the answers and add workflows as you grow.
07 FAQ
Questions about the AI website chat agent
How do I try the live demo?
Open demos.exyconn.com/website-chat-demo, sign in with your email and a one-time code, and chat with the agent as a visitor would. Try a service enquiry, ask for a project estimate, book a consultation or look for a product.
Do I need an OpenAI key?
No. We run the AI for you as part of the service, so there is no key to create or bill to manage. If your company already has its own OpenAI or Azure OpenAI account and wants to use it, we can connect the agent to it instead.
Will it slow my site?
No. The script loads asynchronously after your page has rendered, so your content, Core Web Vitals and SEO are not held up. The chat window only loads its full interface when a visitor opens it.
Can it hand over to a person?
Yes. A visitor can ask for a person at any time, and you can set rules to hand over high-value leads or unhappy customers automatically. Your team picks up in live chat, email or WhatsApp with the full conversation, and outside office hours the agent takes the details and promises a reply.
Which languages does it speak?
The agent understands and replies in the visitor's language, including English, Hindi, Spanish, French, German, Arabic and other major languages, and handles mixed language such as Hinglish. Your guided workflows can be translated so buttons and questions match too.
How is lead data stored?
Leads and transcripts are stored in your own account, encrypted in transit and at rest, and access is limited to your team. They are sent on to your CRM or inbox as you choose, retention follows your rules, and the agent can show your privacy notice and ask for consent before it collects details.
Which websites does it work on?
Any website that can take a script tag: WordPress, WooCommerce, Shopify, Webflow, Wix, Squarespace, React, Next.js, Vue and plain HTML. We install it for you or send your developer a single line to paste.
Will it make things up?
The agent answers from your own website, documents and catalogue, and the guided workflows follow fixed steps for prices, bookings, orders and returns. When it does not know, it says so and offers a person instead of guessing.
Can it connect to our CRM, calendar and helpdesk?
Yes. We connect it to tools such as HubSpot, Salesforce, Zoho, Google Calendar, Outlook, Calendly, Zendesk, Freshdesk, Shopify and WooCommerce, and to your own systems over their APIs.
How long does it take to launch?
A focused agent with your content and two or three workflows typically goes live in two to three weeks, including integrations, testing on a staging copy of your site and your team's sign-off.
08 Related services
Explore related services
- S/01
WhatsApp chatbot
Book, sell and support inside WhatsApp, on the official Cloud API.
- Bookings
- Ordering
- Support
- S/02
AI calling bot
Voice agents that answer and make phone calls in your customers' language.
- Inbound calls
- Bookings
- Lead calls
- S/03
Automation & integration
Automate workflows and integrate your business systems with Exyconn.
- Workflow automation
- System integration
- RPA & bots
Next step
Put an AI chat agent on your website
Answer, guide and convert — on every page.